T

I've never heard anything negative of this Marriot...

I've never heard anything negative of this Marriott but my stay was a turning point. The hotel over booked and moved us into a private condo-which i can't complain about-although it took them 45 minutes to get us a key and checked in. Once we got to the room my husband logged on to our account to see that everything had posted and we had 2 extra charges on top of our charge for our room. One being the deposit (which I understand but was not told in advance about) and another that they couldn't tell me the reason for! We got the unexplained charge reversed and now 5 days later we are STILL dealing with unexplained charges and although they have been nice over the phone the money will take 3-5 business days to be credited back to our account. Not convenient for this family especially when it was their mistake in the first place. We have been offered nothing but a sorry. Went from having a $260 room to a $700 room! Needless to say, It is beautiful but a hassle and I don't plan on ever staying with them again. When you take $440 that is not yours-- I believe you might want to try and do all that you can to either get it back FAST or do something in the mean time to maintain customer satisfaction. Hate to leave a negative review but i'm not a happy camper.

I highly recommend the Holiday Inn in Marble... It is very clean, front desk is fast and I've never had any problems with them running our card over and over. I would have reserved with them but they were booked. :/

Comments:

No comments