If you are considering buying one of their homes, ...

If you are considering buying one of their homes, this is the kind of service you can expect. I moved in on November 10th 2016.

While there were other issues with our house (cracks in the tub, severe dents in the garage door, loose wiring in the garage door sensor, failure to have a water meter installed for 2 months which is still not done). the worst issue was the puddle in the shower pan as you can see in the picture attached.

I reported this soon after I moved in and have spent the last two months trying to get them to fix it. So far they've had 5 people come and look at this but no solution yet. This is a huge waste of my time; I work during the day and have to take time off every time someone comes to look at it. I have asked multiple times for more information on why this is taking so long but have not heard anything useful beyond the pan manufacturer is not giving them enough information to fix it.

Overall they have fixed some of the simpler things, but with anything complex, they will try to take the easy way out regardless of the time it takes or the inconvenience it causes their customers.

In addition, their sales person was not knowledgeable at all. We were told overhead lighting in the bedrooms was included, but were sorely disappointed upon finding out it was extra when it was already too late to opt for them. She failed to go through all of the options available even though we had repeatedly asked.

UPDATE
It took 6 months but they finally did fix the shower (though I missed several days work over the 6 months over this) so I changed this from one star to three.