Andy Bennett

Review of Active Care

I work with this company for over 4 years, 3 diffe...

I work with this company for over 4 years, 3 different clients and no issues with any of them. Unfortunately the issue with this company lies with head office, management and the recruitment team.

1/2 year was excellent as I've never done support worker before ( so I didn't know any different). But eventually the cracks started showing and the care of the management team/office is unbelievable! You are literally a statistic to them, with my package they over hired and guaranteed new staff a certain amount of hours which meant current serving team had hours cut to suit new staff as they had been promised said amount of hours. Again this goes back to recruitment and manager.

In my case my manager was just a yes guy and said what was needed to make you happy but with no actually development in what was said.

Towards the last 4 months of my job my pay was consistently wrong and I was being paid for a different package ( was being paid live in when my job was live out) this was due to the many changes in their office staff over a short period. This wouldn't be a problem but you have to jump through so many hoops to find the correct team to sort out wrong pay ( which never got sorted, unfortunately for me)

Training was very confusing, they would send you on a mandatory all in one day training ( cover you for the year) but then with in literally a week you'll be doing online training, which over exactly what I had just done on my day training?!....just didn't make sense.

So after 4 years, 3 clients and taking one abroad 3 times with little hassle. ( They will also pay you basic rate to leave the country with a vulnerable/aggressive client, with no back up when you're out of the country) I decided to call it a day, now in most jobs I've left I normally get s thank you for your services etc, my manager didn't even say anything, no thank you, nothing. What made this worse is the lies he told my Clint and that I had just left without reason?? Outrageous as I wanted to stay on good terms with him.

The reason I left Is because I couldn't get shifts anymore and my pay was consistently wrong.

I also work for another care company that put the Clint and staff first and this really highlighted how bad this company was. I've been with my company for 3 years and it's been brilliant.

Use this company for training and DBS if you can and then look elsewhere.