We chose this place due to the good reviews, but w...

We chose this place due to the good reviews, but we are starting to think it may be paid people .

Our driver nicolah was very professional and really kind. His English was very good. The car was comfortable and spacious.
When we arrived we were greeted With a fresh warm cookie (not vegan) unfortunately so they gave me an apple to choose from . The apples were not too good to be eaten (had Brown spots ).Nicolina and Josipa were great at the front desk.
We upgraded our rooms but the bathroom was very tiny . The room did not feel as if it was an upgrade. We decided to try the restaurant out-bad decision .
Sarah was our waitress . It felt as if the restaurant was missing waiters to serve as we had to wait about 5 Min to get a menu but Sarah was very kind . It was disappointing to see that they didn't have any vegan options that would compromise of a complete meal rather they made me make meals out of their sides. The only meal that was complete that could be the curry kokoma but was not feeling in the mood for that. We recieved our meals and were dissatisfied. I told Sarah I was vegan and the salad that I ordered came with feta cheese on top , they sent it back just to have them pick off the cheese and there were still remains of cheese on the salad. My parents ordered beef carpaccio ,blank Angus flank(as there was no hanger) and a black Angus beef burger. I ordered rice, vegetables and mushrooms, with fries after. The beef carpaccio was frozen with no seasoning, proceeding to ask Sarah for a lemon wedge which took about 5-7minutes to get it. The burger was asked medium and was gotten rare and still bleeding in which one waiter came to our table stating that was normal that ita supposed to bleed at rare. We sent it back to wait another 15 minutes. The flank was almost blue, went asked for medium rare. The vegetables and rice were full of butter and oil which felt disgusting . It was too overwhelming . There was no seasoning in any of our foods , to the exception of the burger when it came back cooked properly. The fries tasted as if the oil wad rancid. Overall it was a terrible experience and we did let Sarah know but it seems as if the chefs did not care. My parents were compensated with 2 glasses of watered down rum . The next day we tried to have a nice breakfast but were welcomed with food that was very underseasoned. They served the same food for our whole stay and on our last day the chef did not seem interested in making eggs and almost shoved the plate back when giving the eggs , whilst walking away(someone behind my father was waiting for eggs). The pears and apples at breakfast were underripe.
The room had a few faults and the shower button came pushing out and fell to the floor. The gym is not 24/7 which is a shame to put hours on a gym when many people have different hours. We wrote to the Hilton in regards to our issue with the restaurant but were pushed aside saying that management would talk to us (which they didn't) and then proceeded to send an emailing thanking us for advising them , yet that didn't solve our bad experience. On our last night we went to the bar to have coffee and a dessert. Matej was our waiter. He was very kind and quick for service. My mother ordered the apple tartin which was horrendous -do not get this. We even asked matej to try it as we couldn't believe how disgusting this was. The dough was raw and the mouse tasted like shaving cream. Matej refused -
all in all . We would not return here. It definitely did NOT feel like a Hilton, many lower class hotels serve better food and service then they did during our stay. We can say we are extremely disappointed. I would suggest maybe trying the other Hilton, but don't go here.