Christy White

Review of Cowles Ford, Inc

I recently made an appointment to for service due ...

I recently made an appointment to for service due to a recall issue. It took two weeks to get an appointment which I think is too long. According to the recall notice and the service tech I spoke to -- the service would take approximately 1/2 day. He provided his cell number to call with questions or for updates. At 12:30 (4 1/4 hrs after arriving) I texted the tech for an update. After 1 1/2 hours without a response I went to the service area to get an update. The tech said he was getting ready to answer my text and then went to check on my vehicle. I was told it would be ready in 1/2 hour. After waiting another 1 1/2 hours my vehicle was ready but the front end was not able to be properly aligned and I would have to come back to get that done. Front end alignment while needed due to the recall was to be an additional $89.99. I was not charged since the front end alignment could not be done and was given a receipt for a discounted rate on the alignment. I was not the only person to have a bad experience that day while waiting I heard multiple complaints regarding service.