I simply went off reviews and didn't do my homewor...

I simply went off reviews and didn't do my homework. So I own it. But here is a review, as of January 2020, as I wait in the Airport to go home. Truthfully, the property left a lot to be desired in terms of facility condition, dining options/quality, Upon checking in, at 12 AM, the security guard spent a good 5-10 minutes laughing at how to pronounce my last name. Read the faces in the car, we just want to get to our room. Bellman greeted us, and told us where to park temporarily to go get our room keys. The check-in agent was very friendly and welcoming, thanked me for my Diamond Status to Hilton. Gave me the run down of the property. Then advised to proceed back to the bellman who showed us to where to park our vehicle, and then we loaded our bags onto the golf cart. I call this out- as this seemed inconsistent across the property- when we got to our room, we did the luggage ourselves up a flight of stairs to our room. Not a big deal, but not 4-5 stars. Other's have said the Queen didn't feel like a queen, we didn't experience this. The rooms are modest, but dated. Log fire (not gas like the Four Season's). Shower's are nice, but the grout is cracking. We didn't experience the tub drain issue others have commented on. Our room had some hip lighting, but the glass was incredibly dusty. Cob webs in the rafters. The hotel does provide very nice robs and we enjoyed sitting on our balcony each morning, evening. Then, we got guests below us. With windows closed, we could hear everything they were saying and doing on their patio. Likewise, as others have complained, I imagine they heard us "stomping" (simply walking). The property is STUNNING, and beautifully situated- its too bad other aspects are so lackluster and showing its age. Jesse at the SPA was great, each day we visited to steam away the day; and he got to remember our name and greet us with it. The SPA itself, while smaller than the Four Seasons, is in desperate need of an overhaul. Black mold and peeling paint above the steam room door. Major cracks in the walls by the Steam room and a sloppy attempt to patch some with the wrong paint color. As others have mentioned, you do need to prepare to walk everywhere, or have a golf cart shuttle come get you. We didn't find it too much of an issue as the weather was great, but I could see how in the rain, or extreme heat, it could get old waiting. As others have called out, the complimentary continental breakfast is weird- you have a menu of limited items at the restaurant, then the regular menu. You cannot get credit for not having the continental, and pay full price for the menu items. The continental menu was a bit limited to your choice of 1: muffin, toast, bagel, english muffin, granola, frosted flakes, or cheerios. Your choice of 1: fruit, yogurt Your choice of 1: juice Your choice of 1: hot drink (tea or coffee). Overall Palo Verde's food was okay- to be expected resort pricing, but was just average. Spotted Donkey was delicious. And the pool side burger was good. In all, okay. Likely wouldn't return unless I scored some screaming deal. The difference we found in condition of the facilities is significant between Four Season's and this- the property is showing its age, and helps explain in part why Waldorf Astoria is no longer in the naming.