Julie Smith

Review of Del Norte Sports and Wellness

I am very disappointed with Sports and Wellness. ...

I am very disappointed with Sports and Wellness. All locations are filthy. Black mold in the showers and on shower curtains, vents coated with thick dust, sweat drips and drink spills on the floor and the equipment never gets cleaned. The only locations where I have seen staff cleaning in the fitness areas are Highpoint and DelNorte. However, even though these locations have employees cleaning the fitness areas, what gets missed at every location is the locker room. Cleaning staff are in the locker rooms often, but they don't do anything other than replace towels and fill soap. Perhaps they could also mop the bathrooms and spray down showers with bleach at least once during the day.

DelNorte's locker room smells like dirty feet. Perhaps a regular schedule of shampooing the carpet would help. Midtown and Riverpoints showers are lined with mold and black/green slime. The water temperature at Riverpoint is dangerous. The showers fluctuate temperature based on water usage in other parts of the locker room so you can go from a comfortable water temp to scalding to cold all within a few seconds. This can be repaired, but they are too cheap to do it.

Another area of concern is equipment maintenance. It takes weeks for equipment to be repaired. When the same pieces of equipment routinely breakdown, its time to replace it.

More consistency and attention to detail among the clubs would be appreciated. New equipment should be a priority for all locations. The downtown weight room can really use an update. It looks like the downtown location gets all the hand downs from other locations.

Sports and Wellness promotes themselves as a premier, country club type facility and they charge accordingly. Unfortunately, the cleanliness and upkeep of their facilities and equipment tell a different story.

I have brought these concerns to the management at each location and nothing changes. They don't care about members, just your money.