hawei

Review of Rick's auto body

Horrible place, and I'd give ZERO STARS if possibl...

Horrible place, and I'd give ZERO STARS if possible.

Receptionist was rude, a tech broke an electrical clip in my door panel, and the Operations Manager did not value my patronage.

Removed the front and rear bumper, two door panels, door glass, and headlights from my car. After removal, claimed they found suspension damage. Insurance company declared my car a total loss.

Instead of junking my car I elected to keep it. Ricks Auto Body refused to replace everything they took off. After collecting my car I personally replaced everything they took off and drove car for 6 hours; suspension did not fail or give me problems.

Also discovered an electrical clip was torn when Ricks Auto Body took off my door panel. This torn electrical clip was never mentioned in the insurance estimate. This torn electrical clip has now rendered the door panel's buttons and electronics useless, and the cost to replace the electrical clip involves a significant amount of money.

After asking the Ricks Auto Body Operations Manager why was the electrical clip broken off, I was told, "Yea, those clips get broken off sometimes when the door gets removed." Very professional Rick's, very professional.

And the icing on the cake is that they failed to give me my license plates back. When I collected the car the license plates were missing. Later I called Rick's and the same Operations Manager told me, "Yea, sorry about that, it seems we forgot to put your license plates in with the car, I will mail those out to you right away."



Rick's Auto Body, you cashed in your chips on my Mercedes, and I will never do business with you again nor recommend you to my worst enemy. To all readers contemplating doing business with Rick's Auto Body, caveat emptor and good luck!

Service: Body & Trim