Daniel McDevitt

Review of The Dime @ Renaissance Allento...

Beware before you stay or attend an event at the R...

Beware before you stay or attend an event at the Renaissance. Recently I attended a trade show and utilized their valet service. Upon receiving my car 5 hours later I discovered money missing from my center counsel. I reported this to the hotel manager on duty who then had to call his boss. I told them I would be returning the next day for the final day of my trade show and they said they would review cameras and get back to me. First I had to seek them out for an answer and secondly they said all I could do is file a police report while in the next breath lectured me on how well they know their valet employees. What burns me up the most is #1 someone rifled through my belongings #2 every interaction I had with Valet I tipped #3 managements underwhelming concern about the matter. In my experience if things go missing at the valet things go missing in the room as well. If you must attend their venue make sure all personal belongings are accounted for at all times however I would encourage all to stay away until they correct their issues.

Update 4-15-18

As you can see below the hotel management refuses to take ownership for their sub-contractors actions. Additionally when I spoke with the manager, or one of the managers, she informed me she is an employee of both the hotel and the parking company. Very surprised of how this situation is being handled, hotel must be failing...Sad.

Update 4-17-18

Still no further communication with the hotel or the valet company. Leads me to believe poor management, stay away from this hotel at all costs!

Update 4-21-18

The hotel management company still refuses to communicate with me directly in terms of reimbursing the money that was stolen under their watch. They continue to say our third party parking vendor . However you would not clearly know it s a third party upon using their services. Very poorly managed hotel, extremely embarrassing public relations.... SAD!

4-27-18

Quick update hotel management refuses to correspond with me about this and will not take responsibility for THEIR sub contractors actions. Signs of a failing hotel.... SAD!

5-6-18

Hotel management still has yet to reach out to me directly. This is a poorly run organization who has little concern over public relations. Avoid doing business with me at all costs!

5-18-18

Their director of sales and marketing called me today to ask why I kept posting on here and Facebook. I explained to him my discontent regarding that no one from any of the responsible parties has contacted me. He assured me I would be contacted before the end of business today which did not happen. I called them at 4:55 and the on staff manager said well he must ve just forgot . This is the type of follow through this company is known for, must be failing....SAD!

5-25-18

Management continues to ignore the problem. In fact they have now had their valet manager call me and accuse me of lying. I can t stress enough that this is a systemic problem within this organization. STAY AWAY AT ALL COSTS!

6-2-18

Still no dialogue with any of the management of this business . Other than the call from their valet manager who tried to bully me into taking down my review. Again stay away at all costs, they must be failing.... SAD!

6-20-19

Still no word back from the management, I recently stayed at another Marriott brand hotel the past weekend and had a pleasant stay and nothing stolen from my personal possessions, must be a problem at only this location. SAD!

7-3-19

Still no word from anyone at the hotel or Marriott in general. Hilton is a far superior brand and has my business for life, I m sure this Marriott property is failing.... SAD!