I walked in with intent to buy a filtration system...

I walked in with intent to buy a filtration system for my newly built home. After I walked in one of the representatives asked if I was there for filters. I said I was but was corrected abruptly, apparently I misunderstood that she ment filter replacements not a filter system. I was told to wait and she left without any courtesy or formal greeting. I left because I felt unwelcome. Unfortunately, Kinetico was recommended to me and if this is a reflection of their service I would rather save the headache.