Shannon S

Review of Glowbal Restaurant Group

Came from Alberta to visit family and was looking ...

Came from Alberta to visit family and was looking forward to a nice meal out. The manager seated us in a separate room that is usually rented out. He made us feel we were fortunate to get this room and we were going to having a wonderful evening with his best serving staff. For the most part our server did a good job. However, he zeroed in on one of our female guests and dropped compliments to her throughout the evening. They were quite personal compliments that made us all feel awkward.
When we asked for assistance in selecting a wine he offered to bring the wine manager to our room. We felt he was more of a marketing rep for a specific bottle. In his defence we did enjoy the wine.
We started our meal with the seafood tower that came laying in a metal bowl of ice. No height whatsoever to that tower.
Two out the five of us ordered the lobster and crab paella. Complete surprise that a dish looking this poorly was even allowed out of the kitchen. The crab legs were a greyish greenish color. To the point where it didn t look safe to eat. My initial thought was that it was frozen and then boiled.
The first picture is a bit blurry but shows the color best. Nothing has been eaten from the lobster; that s how it arrived.
Our waiter stated he would get the manager. The manager came and asked if everything was okay; clearly it was not. He then asked if we wanted to see the chef, we said yes. The chef did not come to see us we were only told the he would not be making anymore paella that evening.
We were asked if we would like to order something else. At this point the rest of the table was nearly finished.
The cost of the paella was removed from our bill and we received 3 complimentary desserts to share. After a bill of over $500 two of us left hungry. I definitely will not return to this restaurant.