I have refrained from posting anything about my ex...

I have refrained from posting anything about my experience with McGee & Co., hoping that we'd find a reasonable solution in a reasonable amount of time, but this has been one of the most frustrating experiences with a furniture vendor to date.

We initially ordered a dresser from McGee & Co. back in August '19, initially due to arrive in October, but was then backordered. Okay, totally understandable. Manufacturing delays happen. They informed us that the dresser was backordered until the end of October and then to be delivered 4-6 weeks after there (~December, yikes).

The dresser actually gets delivered in mid-November. Upon closer inspection, we noticed that it was defective. The top of the dresser was not properly screwed in to the base of the dresser (see photos).

So, McGee and Co. sends the delivery guys back to my house to fix the dresser because it's in their skillset to fix a dresser? Well, evidently not, because the delivery guys could not do anything about the dresser. So two months of back and forth emails ensue between me and their support team - trying to get some replacement parts for the dresser, trying to get a replacement for the dresser, etc. etc. two months of them telling me that "we've reached out to the manufacturer" when I still have a defective dresser that I can't fully use. We basically paid $1500 for an Ikea quality dresser. The dresser is not worth the time I have spent following up with their support team.

It is now almost the end of January. We ordered this dresser at the beginning of August. So, now I've been in this ordeal for almost half a year with no resolution in sight.