Called a month ago to do a follow up on a referral...

Called a month ago to do a follow up on a referral my Doctor had sent it. Was told lt takes 2 weeks to reviewed for an appointment, but that it was being reviewed. I called this morning and was told my referral now wasn't sent till 4/8? So if I was told it was there a month ago and now they are saying it was last week, who dropped the ball? Do they really treat patients here or is this just the norm? No one wants to take responsibility for anything, little answers and person I spoke to didn't seem to care. This has been an ongoing nightmare for my family and I for 8 months.