jyl95

Review of The Gilbert Scott

I won t bother going into details about the food, ...

I won t bother going into details about the food, but the service at the start of our meal was very disappointing. We made a reservation for the Christmas day dinner at 6pm. It seemed like something went wrong from our check in. We got there on time but they made us wait 15 minutes to set up our table. We had to ask for our coats to be checked in because no one offered.

When we got to our seats, it seemed that no server was assigned to our table. We sat for 15 minutes without anyone attending to us and did not even receive the set menu. The table beside us had come in later and was being taken care of. I actually had to ask for the menu myself from someone serving drinks. By 6:40, we still had no one taking care of our table. We stopped a server to inform him of the situation and only then he made sure that our table was not completely invisible. I appreciate that he took care of this and gave us complementary glasses of champagne to apologize but it was frustrating and extremely disappointing to experience this for a special Christmas dinner. It s not so nice to reserve a 5 course dinner with prepayment only to find yourself asking for service after being ignored for 40 minutes.