My wife shopped boats on line for months and found...

My wife shopped boats on line for months and found Boaters World had the best selection of used and new boats in our size and price range. We drove about 115 miles to Lake Placid and walked the lots with the salesman and he showed us used boat club boats my wife found a perfect New Robalo 200 Center console. We negotiated and put a deposit on it, and they told us about the 250 prep fee and a lake trial they do. Two weeks later she wired them the balance and we went out to pick it up. The lake trial was very brief even though we told them she has very little experience and the boat is for her. The guy only put in 5 gallons of gas and we only had about 30 minutes on the water. He didn't give her any break-in info until the finance girl handed her a card with instructions printed by the dealer, not Yamaha or Robalo. By the way their prep fee and list price doesn't include an anchor, a radio, safety gear, not one bow line or even a whistle. We had them install the radio and the Garmin. Although they are polite, we were repeatedly reminded how busy they are and they seem frantic. After our first sea trip we had to bring it back to get a few things tweaked the wires for the gauges had disconnected going through the inlet so we drove it back out there and stayed overnight. The service department took care of it first thing and were very nice and it took a long time to get rung up. During the service they removed a box of safety equipment, fire extinguisher, air horn, utility knife, flares, strobes and few other things to get to the panel in the storage compartment and didn't put it back. We didn't discover this until 2 weeks later when we were packing for the Keyes. We began calling and these people never answer their phone or return messages. My wife has called at least 7 times and left messages. They also never got us the Robalo handbook that was supposed to come with it after us repeatedly asking Cliff for it. One week after my wife called Robalo Directly they sent the handbook and a nice congratulations card with a gift. We never got a note or follow up phone call from Boaters World after the purches and never got our stuff back or a phone call. We have just written it and their service department off at this point and will spend another $300 elsewhere to replace it. Nice people and great price but you just have to stay extra on top of them and be prepared to have to drive way out there to get their attention. And if you take your boat out for service, take everything out of it.