jellybean71 Review of Capital Nissan of Wilmington
Bought a 2007 honda civic ex last week. Kelli Will...
Bought a 2007 honda civic ex last week. Kelli Williams was great to work with. She listened to what I was looking for, worked with me, and didn't try to high pressure me into something else. I'd recommend Capital Nissan, and especially Kelli to anyone looking to make a car purchase.
EDIT TO THIS REVIEW(7-21-16) Originally my rating was 5 stars but I must change it for 2 reasons. 1. hard time with service department. The passenger side window switch wasn't working properly, have the extended warranty so I took it in a week after I bought it, the service department looked it over said no problem to fix, will be covered will take about an hour and scheduled a return appointment a week later. I showed up sat for over 2 hours before I got my car back I then left because I had an appointment, tried out the window, wouldn't work so I took it back the same afternoon about an hour after I got it back and sat for another 30 minutes while someone else checked it out only to be told that it was more than the switch, that the person who originally looked it over was incorrect, had been let go and another appointment had to be made. They were supposed to pick my car up at my work early the morning of 7-20-16, fix the window issue, wash and detail it and have it back to me by 5pm. I had to call these people twice the morning of before they finally decided to show up at 11:30am. I got my car back at 4:45pm so they did what they were supposed to but with me having to ride their butts about it. 2) Staci in the finance department is about worthless. I've called and left several messages for her as well as the finance department in general regarding my extended warranty paperwork that she said she had emailed directly to me 2 days after my purchase. I never got it and I did check all folders and both email address several times. Called her and left a message, no return call, called and left a message for the finance department, no return call, spoke directly with Staci when I took my car for the window appointment and she said "I'll email it to you right now and also put a copy in the mail" this was on Friday, July 15th, I never got it. Called her back on 7-20-16 and left a message, again no response. Finally spoke with someone by the name of Jeff today, the 21st who took my information and said he will fax it to me before 5pm today and also put a copy in the mail. We'll see.
Right now about the only person at Capital Nissan I will talk to is Kelli Williams and maybe Nick in service as we was very apologetic and helpful regarding my window and after my phone calls, did what he said he would do. As far as anyone else, nope, if I have to call you to remind you to do your job or have to bring my car in a second time to fix issues that your service people didn't troubleshoot correctly and fix the first time, I don't have much use for you.
Comments: