Where do I start? SOME, not all, of the folks that...

Where do I start? SOME, not all, of the folks that work at NCDPI that answer the phones need to be in the back somewhere. They have no business providing information to the public. They are rude, always sounding like it s a bother to answer questions. Isn t that your job though? Are you not getting paid to answer the questions asked? One female I spoke with recently barely gave me time to say Thank You as she hung up the phone. Like what is your problem? Do you hate your job or come to work upset and stay upset? These people need to be evaluated by the public the same way teachers and schools are evaluated by those forms sent home with students. I believe in doing my job to the best of my ability. It doesn t matter if I m having a bad day, the people I interact with as part of my job don t need to know that. I don t need to be rude to them either because that s not my job. Providing EXCEPTIONAL service is what I am hired to do. Please take notes.