Customer service needs to be improved on the mobil...

Customer service needs to be improved on the mobile side. Took my parents last night to upgrade to new phones as they are on my account. I ended up having to help my parents set up the phone as the customer service people just stood and watched us. I previously went to a location in Colorado Springs to upgrade my own phone and they were extremely helpful. Even transferred my data for me. We were hurried out and had to finish up at home. I won't be coming back to this location.