Connie Lowe

Review of Vandergriff Hyundai

My husband and I leased a car from another Hyundai...

My husband and I leased a car from another Hyundai dealership in 2013. We purchased the Car Care Service Plan at that time and received a booklet of coupons for our future services. We were assured it could be used at other dealerships, we even verified that before our appointment. We went to Vandergriff this past weekend for our scheduled service. The tech came out, took our coupon and our car, and we waited for the work to be done. After about an hour, they came to get us as our car was ready. It was at that time we were informed they didn't accept the coupon from the other dealership. They would take it as a one-time courtesy but we had to pay the difference (the same work in Plano is $20 cheaper than at Vandergriff). My issue is that we weren't informed of this policy before they took out car. Had they done so, we would have left and made the inconvenient drive to Plano. My husband and I both called and left messages for the manager of the service center (ironically, we were given two different people) and have yet to hear back from them. I encourage people to seek service elsewhere, and if you must go to Vandergriff, good luck.