I stay at this place quite often as Kaiser is,dire...

I stay at this place quite often as Kaiser is,directly across the street. I am a retired law enforcement officer and understand how hard people have work to make a living. I have always had a great experience here, friendly front counter staff, comfortable room, decent breakfrast. HOWEVER, the night of April 12th I was put in a room with a bed with springs that spoke and growled at me with each move I made. Being a tolerant person I made the most of it. AGAIN WITH A HOWEVER, the next morning I went to shower
Before my doctor's appointment and discovered a filthy shower. Running late it was necessary for me to clean it myself. Fortunately I carry an over abundance of hand sanitizer which I put to use. Upon check out, I reported this to the front person named Clarita at the front counter about the shower, and advised her she could take a short walk to the room and observe the STILL filthy mirror which was cleaner than the shower had been. She was kind, documented my information in the computer, and advised me to have a good day. ???? I think if Sarah, who took my original reservation had been there, I may have gotten a different response. Perhaps, a small compensation, apology or something as this has been my go to place even though there are an abundance of hotel/motels within walking distance. Is it time to make a change?