Conrad rodriguez

Review of Harrahs Resort & Casino

***Update**"

***Update**"
We got a call from Ben, the hotel manager. He wanted to make things right. He comped us a suite on a busy weekend. I am giving this review one more star, and I will re-evaluate after our next stay.

There were issues with this stay right from check in. They had trouble checking me in because I changed the date of my stay. They had the new and updated dates, but had not refunded the difference in room costs from a weekend to a weekday. After taking a long time to check in, they told me they would fix it at check out. The cocktail service at the pool was incredibly slow. I ended up having to get up and go over to the 21 and up pool to get my drink and then come back to the lazy river with my family. The drinks were delicious however. I wish I could have had more of them. Cocktail service on the casino floor was slow as well. In about 4 hours of playing, we got 1 drink. The line setup at the buffet is a joke. We were next, a woman came up to seat us. When she saw that we had a small child, she took someone from another line. It seemed like she didn't feel like getting a high chair. And then, they seated a large group who had been behind us in line before they seated us. The food that I did get to eat was good. But by the time I got in, it was almost 9, and they were closing down many food stations. Then, we called the front desk to request a late checkout. We waited on hold for 18 minutes to talk to someone, then they wanted to charge us 30 dollars to check out at noon. Ridiculous. We called and complained, we got a partial refund, but as of writing this review, we are still waiting for a call from the general managet. Garbage. The lazy riverer is pretty awesome, and was the only redeeming feature of our stay. There are plenty of casino resorts in this area, I'll stay at one of those next time.