Unfortunately I have to assign a star, 0 stars wou...

Unfortunately I have to assign a star, 0 stars would be appropriate here.
A package will be announced between 1:51 p.m. and 2:51 p.m. The time moves back and forth until finally an email arrives at 4:12 p.m.: Unfortunately, your package could not be delivered. It will be brought to the PickUp Store!
Great, then why am I sitting at home all the time? Since I have a recently operated knee, I can't easily get to the store! The employee on the hotline simply hangs up!
It's not the first time I've been upset about this company! If you catch a delivery person, he doesn't understand a word, because he doesn't speak German.
I've never seen such a customer-unfriendly company! I don't understand how they can survive!