Gilbert Colome

Review of Land Rover Orlando

LOST FOR WORDS WITH THE PARTS DEPT. IM THE MANAGER...

LOST FOR WORDS WITH THE PARTS DEPT. IM THE MANAGER AT A LOCAL BODY SHOP IN ORLANDO.IT LOOKS LIKE THE PARTS DEPT DO EVERYTHING IN THEIR POWER NOT TO SELL PARTS. ONE OF MY ESTIMATORS CALLED THE PARTS DEPT SPOKE TO A GENTLEMEN NAME SCOTT HE WAS VERY SARCASTIC. HE REFUSED TO TALK ABOUT PARTS OVER THE PHONE.HE WANTED US TO EMAIL HIM THE PARTS LIST.WANTED MONEY UP FRONT TO SPECIAL ORDER PARTS AND TOLD MY ESTIMATOR THEY DONT DELIVER PARTS. .SPOKE TO THE ASSISTANT MANAGER DARREN AND PLAIN OUT TOLD ME THIS IS THE WAY THEY CONDUCT THEIR BUSINESS.BECAUSE THEY DONT HAVE COMPETITION IN TOWN.BAD BAD BAD BUSINESS PRACTICE.I WONDER IF OWNERSHIP ARE AWARE OF THIS BEHAVIOR.WE ARE FORCE TO CALL A DEALER IN TAMPA. I BET IF THESE FOLKS JOB PERFORMANCE WAS BASE ON SURVEYS. THIS REVIEW WOULD BE A DIFFERENT ONE.