The young man who came out twice to conduct test w...

The young man who came out twice to conduct test with the camera and smoke to examine the pipes, water lines, and stacks did a great job. He reviewed the videos with me in detail. One of my two stacks needs to be replaced; however, it would only resolve some of my problems he could not resolve other issues, but would do further research. He telephoned the office to speak with the person who was to telephone me to come out and provide a written estimate of the work to be done. After 2 weeks and not hearing from Waterworks, I telephoned the office to ask if I would still receive a written estimate. I was told someone would contact me to arrange to come to my home. No one phoned to make those arrangements. I will eventually start all over and contact another plumbing company to hopefully work on resolving my plumbing issues and receive a written estimate.