Lori Russ

Review of Nitel

I signed a contract with Nitel, Inc. for telephone...

I signed a contract with Nitel, Inc. for telephone service through VOIP, the contract rate was $1335.89 which included the lease of the phone system, phone service, and long distance. the service started October 2013 and we when received the first bill from Nitel the charges were $2,927 with over $700.00 in taxes and service fees I immediately called and emailed our service rep to question the charges and got no response. upon further review of the bill Nitel had another companies account on our bill which we brought to their attention and was not fixed or credited for well over 1 year, and the contract rates were still not fixed credited or adjusted to the contract rate, our account was still being overcharged be several hundred dollars a month, the next months charges were over $1,900. After our phone system and the T1 line circuit that was provided by Nitel was constantly down and we had no response to the numerous phone calls and emails about the billing issues we decided to cancel the contract and service with Nitel. Nitel had provided us with a 180 day guarantee of service . In January 2014 we gave notice that we were switching back to AT&T because of all the issues. I hand delivered the phone system back to the company to their employee Alyssa Homer. I have paid Nitel the contracted amount and now the company is the is threatening to take me to court for the balance of the fraudulent charges. early termination, fees and the phone system which was returned to the office in Chicago.
I have contacted the FCC on this company and hope that anyone else that has used reviews their billing statements If you notice fraudulent charges on your statements I suggest you contact the FCC also!