anita stephen

Review of Food Panda Malaysia

Foodpanda has terrible customer service policies. ...

Foodpanda has terrible customer service policies. I ordered food a short while ago, but without any notification, it kept adding 15-25 mins to the order. I couldn't wait as I'd not eaten all day and I asked Foodpanda to cancel the order and to give me a refund so that I could make another order. The customer service chat told me that my food would arrive at almost 7pm, which would've been an hour later in total. When I asked for the order to be cancelled and a refund made, they told me it wasn't possible. I insisted. Finally, after causing me a lot of irritation, they said they would make the refund. It is ludicrous that it wasn't possible in the first place. The deal is simple: we honour our end and they need to honour theirs. As customers, there is very little bargaining power, once an order is made. It cannot be that complaints are dismissed or that refunds aren't made! How do you improve standards on the part of the vendors if there are no consequences? Why are the customers bearing the brunt? It is also particularly unhelpful to have your customer service agents talk about being heartbroken that they cannot assist. There is nothing more annoying at the point when all we want is a simple refund and all Foodpanda does is speak nonsense. It's just insincere and unhelpful. I don't plan to use Foodpanda again - even if it means my food delivery options are reduced considerably. I'm disgusted by the way in which they have handled such a simple matter. There is no regard for the customer.