It was drizzling when I arrived with a group of 5 ...

It was drizzling when I arrived with a group of 5 teens. No storms were expected. 20 minutes into our rental, there was thunder and lightning. Group turned around and came back to the dock. I inquired about how they handled weather that cut short rentals. I was told that I had been warned it was raining (I hadn t ) and that their systems wouldn t allow our rental to resume later. Not thrilled with their disinterest in helping us have a memorable first-time experience. ll try other companies for future outings. Otherwise the staff were fine, just a bit perfunctory.

Edited to add: I appreciate their reply below and I will email them!
Edited again: I emailed the manager and received a very satisfactory reply today. It's great to feel heard and I am happy to try them again as they have made a real effort to reach out.