Charlotte Slaiman

Review of Mystic Marriott Hotel & Spa

They overbooked the hotel and just dealt with it v...

They overbooked the hotel and just dealt with it very poorly. Sent us to a room without a bed first. Like they thought we wouldn't notice? When we went back down they admitted they didn't have any rooms left for both nights. After wasting a bunch of our time "checking things" they came up with a plan for us to stay in a room for the first night, then pack up all our stuff and hopefully they will have another room available for us tomorrow afternoon. But during the day we are SOL. We booked three months in advance.

*Update: They salvaged the situation pretty well in the morning. Had a new room available for us quickly and gave us a nice discount on the room. Breakfast was good. Morning staff seemed more competent. Upgrading from one star to two.