on a scale of 1 to 10 their customer service is a ...

on a scale of 1 to 10 their customer service is a 0!! Even the worst customer service requires some kind of communication, with PictureFrames.com I have gotten none whatsoever.
I purchased a picture frame from PictureFrames.com website on June 26th 2020 for a total of $92.07 $22.95 of that was for shipping. Today it is July 17th and I have received no shipping confirmation nor any response to the numerous emails that I have sent to their customer service email address. Nor have I received a response from the two phone call messages that I have left with their customer service phone number that they provide on their website either. Believe me when I tell you that I have never left a negative review on a company that I have done business with online before. But in this particular case I feel that if I didn't leave this review today that I wouldn't be any better than they are, and in my world that just isn't acceptable.
My name is Robert Haynes and my order number is 400241581 not that anyone at pictureframes.com actually care. At this point all I want is what I've paid for, nothing more but nothing less either.