Carlos Hernandez

Review of Covina Valley Kia

The service here is ridiculous. My appointment was...

The service here is ridiculous. My appointment was at 10:40 a.m. I took my car in around 10:35 a.m. for an inspection. Mind you, I had an actual appointment.
I was not a walk-in. The guy, Michael, told me I would hear from them around 3 o' clock. I said alright. I called at 4 and they still have not looked at my car yet. I tried giving them the benefit of the doubt, but come 5:30 p.m. they still haven't even started on the inspection. I didn't recieve a courtesy phone call or anything. I had to take my car back. Michael said they wanted to keep it overnight, FOR AN INSPECTION. They didn't tell me this until I showed up. Were they going to keep it overnight without telling me? This is the second time I get service like this. I understand if it's busy, it's busy. On the other hand, you should not have scheduled an appointment if you know you're going to be very busy. Not only was the service terrible, but they didn't even care. I'm not sure if it's because of my age, but I felt extremely disrespected. I'm never taking my car here ever again.