James Holden

Review of Larry h miller dodge ram

Every time we come in here, we get crappy, worthle...

Every time we come in here, we get crappy, worthless service. We have a regular mechanic who costs much less, is more reliable, more friendly, more helpful, and more trustworthy. Jack Furrier's on Golf Links and Kolb is probably the best mechanic in town. Unfortunately, we've had a recurring issue with our Caravan that they can't fix. If it weren't for this, we'd never come to the dealer, but here we are.

There is some sort of electrical problem with the van. After checking what they could, Jack Furrier's told us they couldn't fix the electrical stuff, so we brought it to the dealer. We paid over $100 for them just to look at it. Their dealer's response? The battery died because we left a phone charger plugged in. Really? Really?!

Fine. We don't use the charger anymore, stupid as that solution is. Lo and behold, however, but less than a month later, with continuing issues with warning lights and such, the van's electrical systems completely shut down. We couldn't start the car; we couldn't even unlock the doors without manually using the key. We had to go get a new battery just to get it going again. Turns out the battery was so dead, it couldn't be recharged. The problem with that? It was less than a year old.

We took it to the dealer again (in early fall/late summer), and their response was to try to charge us to look at it again. Less than a month later with consistent problems. Their reason? Well, a lot could have happened in a month. Sure, that's true, but we told them that we'd had consistent, regular trouble the entire time. So their tune changed... Now it must have been the changing weather and it getting cold outside. What the hell? It wasn't even close to freezing at this point. So... It MUST have been a bad battery cell, right? Sure, Dodge, sure.

Well here we are today, and guess what? For the last few days, the warning lights have been going off. We scheduled an appointment and waited to even start the engine all week, just to make sure we could get it there. That failed, and it died on the way to the shop.

There are lots of details missing from this story, but let me set the record for anyone still reading at this point. This is our 5th battery in three years. They die so often that every replacement has been free under warranty. Dodge's thoughts? That's normal for batteries to not last that long. Are you kidding me? So now it's at the shop as we speak. It's going to cost is over $100 costs yet again... To tell us there's still nothing wrong?

That's just the practical, technical problems. Let's now talk about the people? Except when you want to schedule an appointment, good luck actually talking to anyone who can help you. We dropped the van off today, and a little later, we got a text message saying to reply there is we needed anything. Too bad, after waiting hours, there still hasn't been a response. So, maybe we can call in? No. Our technician isn't available right now, so I'll leave him a note and he'll call you right back. 60+ minutes later, no call back. We call again, ask to speak to a manager, can't find a manager. Great. The receptionist actually tracked down the tech and got him on the phone. After 6 hours sitting in their lot, after an early drop off for a 9:30 appointment, they still havn't even looked at it for a diagnostic.

Technician says he'll get to it and get back to us. So we wait a bit longer and hear back. It's definitely the alternator. Except that Jack Furrier's could have fixed that for us, but they nearly insisted that this wasn't the problem.

So after spending hundreds of dollars for multiple visits for the same, recurring issue, now we'll see if this is money well spent, or if we'll be back in 6-12 months, where we'll be told yet again that it's just a bad battery.

Editing the review to share a photo of the "clean" vehicle they gave back...

Screw you guys. Seriously.