I look at the good reviews and look at ICON"s nice...

I look at the good reviews and look at ICON"s nice website and scratch my head. It just doesn't line up with my experience. I have worked as a contractor through ICON (for another company) since April of 2020. My job is in Charlotte, NC. I will not name that company.
From the very beginning, I have been so disappointed with ICON"S lack of communication and concern for the contractors they employee. I have a co-worker, also a contractor for the same company through ICON, who feels the same way. It's like dealing with a bunch of robots. You get NO feeling of anything personal or professional from your contacts there. They have terrible communication skills. They don't return calls. When they respond to an email, it's almost like a cold, scripted response. I am not one to criticize or fuss normally. But seems like, from the very beginning, that's all I've done while working through ICON. It's like being an orphan or step-child. Nobody really wants to be bothered with you. Right now, as I type this, I've got questions regarding my contract. I've reached out to them to ask. I requested that a live human call me back. How dare me!! I just want to talk instead of email. So much is lost in translation in emails. But she hasn't called me back and I predict she won't. A. Parker