I bought a system from these folks. They forgot an...

I bought a system from these folks. They forgot an item. I emailed and called ; they accused me of lying. Very poor customer service. I posted about my experience on my blog. The owner calls me up, asks me to take the post down. I want to send everything back he doesn't want to. I eventually do get the item but got goods I could not use the way it was "sold" to me. Waste of time and money. Maybe things got better over time but I will NEVER BUY anything from these crooks. Maybe if you are commercial they do a better job but homeowners stay away. Better products out there now.