From someone who owns a travel company (Lucid Trav...

From someone who owns a travel company (Lucid Travel), we love that management was willing to offer a courtesy cancellation/refund back to the client for a family emergency despite the reservation being non-refundable. This just shows that Hilton cares about their clients more than revenue. And that will always be an A+ in my book. Also the reason Hilton is a great company in the hotel industry. Always care about your clients and they will keep coming back. Thank you!