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Brownell OConnor Review of RockAuto, LLC
I've been through 4 power steering pumps from Rock...
I've been through 4 power steering pumps from Rockauto. Almost all of them failed within the warranty period (despite being installed by a dealer). This latest power steering pump (an ACDelco unit) failed before it was even installed in the car. I live in Ireland so between shipping costs and customs duty it was easiest to simply replace the pumps each time. Between mechanics' bills, shipping costs and customs duty I have spent well over USD2000 on power steering over the last 3 years.
In this last episode I offered to buy a new pump for $140 if Rockauto would be willing to cover the cost of shipping it as a show of good faith. They refused. I can;t believe their blinkered vision.
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