Tanya Santana

Review of U-Haul

They definitely need some customer service trainin...

They definitely need some customer service training. When I arrived to pick up my truck I asked to confirm that I was getting a 17' truck... They told me they didn't have any left and that they had been booked up for weeks. I showed them my reservation confirmation and they were still rude. Turns out when I actually walked out to get in the truck it was in fact a 17ft truck and those guys are just unprofessional and don't really care.