Hotel room was very nice for the price. I did pay ...

Hotel room was very nice for the price. I did pay extra to have a bay side view and it was only partially obstructed by another hotel, but otherwise great to have. We had a corner room and we have 3 big windows to look out of each morning. The existing pillows were not to my taste but your could easily contact housekeeping to get any style of pillow that you needed. The bathroom was very nice and the shower had a nice rain showerhead as well as an additional attachment head. All staff very really nice and helpful. Concierge provided many recommendations to nearby locations that we could have fun and relax. The city tour organized by the hotel was very well done and the tour guide was very helpful in recommending locations and giving us cool facts about the city. The hotel itself was very beautiful and easily recognizable from across the bay in the silhouette of the skyline.

Tour and rental car information was outdated. Rental car locations did not exist and hotel staff sent us(walking) without verifying that they existed and that cars were available. Restaurant information was outdated and we went walking around the hotel looking a restaurant that got replaced. Tche Tche Cafe on the first floor was not the best dining experience and the food was sub-par, especially for the price. The food quality was not inline with the price range. Wifi was slow and while we were looking up locations to go see and research information about them, the pages took awhile to load and in some cases it was faster to use cellular data instead.