Our AC broke so we called them. They scheduled us ...

Our AC broke so we called them. They scheduled us a visit that was a week later. Kinda long for current temperature, but okay. Their window they gave us was very large - 1-6 pm. They do not show at all despite us calling them and them calling us confirming the appointment several times and them assuring us that "someone was on the way". Someone never was on the way.

I'm quite unhappy as it's 90+ degrees in our home and we could've gone with someone with a better response time and reliability in the first place.