Mark Ware

Review of Rochester Mills Beer Co.

I have been a big fan, frequent customer, and mug ...

I have been a big fan, frequent customer, and mug club member for years. I have brought a mountain biking group there a couple of times a month, about 8 months of the year. We usually have about 15 people, and I call ahead early in the day to reserve a big table. Service for our group has been hit-and-miss, and got worse in the Fall. We talked to the General Manager, twice, after getting poor service twice in a row. One member in our group waited 30 minutes for a beer, and an hour for food. We were told it was because we have such a large group, and we should call days in advance, so that they can staff appropriately. No apology, apparently it was my fault that we got poor service. I found out, the other night, that my mug club membership expired and my mug now belongs to someone else. Their typical process of giving members a month to renew didn't happen. Our group, and I, will be going somewhere else after our rides from now on. It's a shame. Great venue, very good beer. Poor service.