A profound disappointment. They do not have free W...

A profound disappointment. They do not have free Wi-Fi, except in the lobby that is a little bit afterhand when they give you a room on the 23rd floor. The cleaning and the installations leave a lot to be desired, the bathroom for example lost below the sink when you open the tap. The staff's attention PESSIMA !!! No information (the time we get out of hand, although I clarify that we speak to them in English, because they do not know Spanish in a 4 star hotel, in California !!!!! ...) or kindness. Pity because it is very well located and from our room we had a beautiful view, on a clear day you could see the bay!