I give customer service 1 star . The product is go...

I give customer service 1 star . The product is good works well unfortunately the customer service experience has ruined it all. I purchased Air Fryer 2 years ago works great but something came loose I purchased 6 year replacement plan and they want me to find box and pack up and pay for shipping and then wait 6 to 10 weeks for replacement to show up if they deem necessary . Not flexible at all they don t care about customers only selling you upgrades .I do not recommend based on customer service alone!