In itself a beautiful hotel, which allows a relaxe...

In itself a beautiful hotel, which allows a relaxed start to the holiday, especially through the direct access to Terminal 1 of Frankfurt Airport. The room decor is appealing and the bed very comfortable. The service is however in need of improvement and a house of this category not appropriate. The reception staff was unhelpful, very arrogant and evidently ill-trained. As described, the hotel offers currency exchange services to its guests. To be on the safe side, I had this confirmed in advance by telephone and the front desk manager received the feedback, this was possible and no problem for the desired amount. When I wanted to use the service on site, the lady at the front desk lectured me in a condescending manner about the fact that I had to do this at the airport at the travel desk and that she had never heard of it. As for my reference to the hotel's website and my telephone request, she answered succinctly that she did not know where to take US dollars. This was done without further explanation or apology for her.
The next morning at breakfast was set at the next table for the birthday breakfast of a seemingly "very important" guest. For at least half an hour, joined forces of all the service staff loud tables were moved, different tablecloths and table decoration placed, repeatedly cleared and arranged in a different color combination, etc. These chairs from the whole restaurant were spotted on spots, carried around, free of crumbs and exchanged at said table. At a cozy breakfast was not to think so. After coffee I had to ask twice, you had apparently more important things to do. The breakfast itself was rich and tasty, which you can expect for the price of 32 euros but also. The atmosphere had by the action described above something of Bahnhofskneipe.
The evening meal in the sports bar was delicious, the service was very friendly and accommodating. However, it was unfortunately very cold by the despite cold outdoor temperature very cold air conditioning.
All in all, I will choose another hotel on my next stay at the Frankfurt airport, there are next door other hotels, which are also very attractive and within walking distance of Terminal 1 to reach. Maybe you bring the guest there more appreciation.