0/10 if it was possible!

0/10 if it was possible!
Non existent follow up. No customer care. And the WORST corporate 'best practice guidelines' I have come across ever! (I'm not kidding).

It took nearly 1 month to refund a NON DELIVERY. (Well to be honest I'm still waiting, but at least someone promised it's been done and I got a reference number 5 more days to wait and see if this person is capable).

It cost me more in time on the phone than it was worth for a couple of hundred dollars. I spend HOURS tied up.

After a decade of being a weekly home delivery client I can say I'll miss the delivery staff but have zero regrets about switching to Woolworths.

Maybe the "powers that be" in Coles might one day understand money is not everything. And in a service industry, a little service is required.

There's too much anger and frustration to express it all so I'll leave it at that.