I ll begrudgingly give this 3 stars, up from my in...

I ll begrudgingly give this 3 stars, up from my initial impetus to give it 2. Check in was terrible, our room was not ready at checkin time. We were told 15 minutes, which was the exact amount of time it took for the young man who was attending the checkin counter to disappear. After 30 minutes we asked again and we told it would be about an hour. We had to ask for a temporary room to transition. 90 minutes later we called the front desk. Not once was anyone on the staff proactive. Unfortunately that ser the tone for us to notice everything that went wrong. The hot tub was disgustingly dirty. None of the clocks in the rooms were correct. There was garbage on the lawns.

There were a few shining, helpful, friendly, outstanding employees that salvaged what was looking to be a terrible stay. They earned the extra star. I ve seen the boilerplate response from the hotel regarding the 5 star service we re know for . There s no way this comes close to a 5 star hotel, and the service is well below 5 star. I d encourage the ownership to visit a 5 star resort to discover what that actually means.