The staff at this store was EXCEPTIONALLY snotty (...

The staff at this store was EXCEPTIONALLY snotty (more than normal Nordstrom snotty) to my roommate and I who were attempting to return some items she purchased online with her Nordstrom card. After being passed between departments (i.e. classic run-around), we were curtly told to go to Northgate to return her online purchases. The clerk then motioned to the security guard to escort us out though we were not being loud or aggressive (I assume she knew she was being unreasonable and is used to people going off on her.) I'll never shop at this location again, and less at Nordstrom in general because of this treatment.

The staff at the Northgate store could not have been more different. They were very helpful and courteous, but not enough to make up for the abysmal behavior of the downtown location. The staff at the downtown location should learn how to treat customers from the Northgate store.