Thurman Lynch

Review of The Venetian I The Palazzo, Re...

Had 2 rooms side by side. One was upgraded and cos...

Had 2 rooms side by side. One was upgraded and cost more than the other room that was side by side. I book through an event and was told that s not how I booked them. So they did nothing and were fine with charging me $80 for the other, identical room. I experienced poor customer service. Which seems to not be the normal here.