Enoch Wong

Review of USAF, SMC, LAAFB

The folks at the Visitor Control Center (VCC) are ...

The folks at the Visitor Control Center (VCC) are some of the most unhelpful people. Additionally, it was impossible to reach the pass/ID office by phone.

If you had this experience and are reading this please give it a like. Hopefully we can gain some traction and get this process fixed.

Here's what Happened:

I recently transitioned from Active Duty to the Reserves and was here to get a new Common Access Card (CAC). I was allowed to keep my old CAC when I outprocessed, however it was no longer in the system. The gate guard informed me of this and directed me to get a day pass at the VCC.

I received a note from the guards and they informed me that the VCC rep would issue me a pass so I could proceed onto base for my RAPIDS ID card appointment. At the VCC, the rep informed me that the note from the guard shack alone would not be enough for him issue me a pass. He said I would need to call the pass/ID office to get verification.

I informed him that the pass/ID office is difficult to reach by phone. He told me to call over and over again until I got through. Not wanting to be abrasive, I obliged. I called the office numerous times each time going through the phone tree.

I informed him that they were not picking up. He said there is nothing he could do to help and shrugged. I'm not sure why he could not give the pass/ID office a call to confirm himself, as I am sure there are many others, contractors especially, that would find themselves in this exact situation. Either way he handled this poorly. The rep was clear that he could not be bothered with the clearly dysfunctional process.

I'm writing this to document the broken process in hopes someone in a position to remedy this problem sees it and takes it for action.