I bought something on the eBay site that I urgentl...

I bought something on the eBay site that I urgently needed for work.
Unfortunately the seller sent the goods with DPD delivery service! According to the information on the shipment tracking, the package should have been with me on Friday, 08/21/2020. But, for an unknown reason, the courier of the DPD delivery service decided not to ring my doorbell and not to hand over my package!
In my mailbox he simply left a message that the package could not be delivered and took it to a neighboring town (in the so-called pickup parcel shop). There are many pickup parcel shops in Nuremberg (also not far from my house). BUT! You will laugh! In the neighboring town he got another great idea - to bring my package back to the DPD warehouse.
When I saw this "play" I wrote to support and asked them to bring my package to my address. I got no answer!
On Monday, August 24th, 2020, I opened the DPD tracking page and what do I see?
My parcel goes back to the same pickup parcel shop in the neighboring town. I write to support again and ask why my package is not being delivered to my address again, but to a Pickup parcel shop?
But the support service is silent!
I watch my package travel to the neighboring village and I can't do anything.
Suddenly, right after my package was handed over to Pickup Parcel Shop, the support team wrote to me!
And in their email they report that the package was successfully delivered! And I just have to go to the neighboring town and pick up my package!
I do not have a car! The journey by public transport to this neighboring village takes about 40 minutes (one way). I started to write emails to DPD support asking them to have my package delivered to me, but in return I received emails that were prepared for such cases (we're very sorry, blah blah blah ). Then I called support and they explained that this process could take a few more days! I understood it this way: The package will be in the Pickup Parcel Shop for 7 days. Then it will be brought back to the DPD warehouse and, if I'm lucky, it will be processed again and delivered to my address! (Or maybe not to me again, but in another pickup parcel shop)! It's DPD!
As I said, what I bought was urgently needed for work. So I had to ask a colleague to go to this neighboring village and pick up my package. Of course I had to pay for it too. "Thank you" DPD!
I have never used DPD services and I will never do so. Git you don't hear the words I am using orally now!
It's a shame that I have to put an asterisk here! Because DPD doesn't deserve a single star!