We choose this hotel because it's on the list of r...

We choose this hotel because it's on the list of recommended local shirt stay accommodations by Sick Kids hospital for having a discount for those being treated there. What they don't tell you is that in order to get a discount of what works out to less than 10%, I had to provide a letter from Sick Kids on letterhead before my check out time at noon. I am 5 months pregnant with a baby who has a rare and complex heart defect. This was our first appointment for an assessment after diagnosis. I was travelling with my husband and two year old son. We had no letter. This meant asking someone at the hospital to write one up and somehow sending my husband back to the hotel before noon in the middle of all our various scans and consults in order to get $16, yes, $16 off the hotel room. Thank you for making our already difficult stay in Toronto that much harder. You should be ashamed. A little kindness and flexibility often goes a very long way. Clearly, Marriott needed the money more. Merry Christmas.