Cynthia Wiemer

Review of Alvisse Parc Hotel

We stayed with 14 people and 8 rooms for our weddi...

We stayed with 14 people and 8 rooms for our wedding there. When checking in the first discussions if you do not want a smoking room but one degree is free. First, the hotel looks modern and chic. The rooms are nicely decorated at first glance. Looking closer, another picture emerges. In a room, the sink is cracked from the wall and hangs under the joint where dirt accumulates. The bathroom cabinet in another room was swollen. The minibar was dirty in several rooms. The Supergau was in a room, the shower head was so broken that you could only use them at a certain angle and if my husband had not kept this for me, I would not have been able to take a shower. Especially the slightly better rooms on the 5th floor have no air conditioning and are facing the street so you can not even get an eye out at night with the windows open. But in the hallways and in the rooms, the heat builds up in April. The beds are super soft making you constantly roll to the middle and the outside of the mattress is in the air. In addition, the beds always slip apart at night. The spa was on 2 days so cool incl. The water temperature you really did not want to stop there. To the 2 days the sauna was broken. Solarium costs extra. At the reception then no sign of insight. No accommodation. No complaints by phone. On written complaint by email to the management it was only the criticisms were examined and you could not determine this. You can not afford us financially. Despite the high number of guests. It was offered as compensation to use the wellness area for free. Because that is so good to make of 150 km distance. Posit The positive was that the rooms are not noisy, thick doors isolate the noise in the hallways. Staff seemed demotivated but always friendly. Breakfast was ok. No surcharge in the room possible. For the bride and groom there was an attention in the room. Large parking lot. Pets allowed only 1 per room. As I said at first glance quite nicely designed. <br/> I do not want to upload the bad pictures for fairness reasons.